Delete your account

Deleting is two steps: you request it, then you confirm it. In between there's a gate on your balance, because deleting an account with money in it would be deleting your money.

Step 1: request

Start it from your dashboard. This marks the account for deletion; nothing is destroyed yet, and you can still use the account.

Step 2: the balance gate

Before it can be finalized, your withdrawable earnings have to be below the payout floor — otherwise the confirmation is refused and you're told to withdraw first.

That's earnings specifically. Two consequences worth knowing:

Deposited PAC never blocks deletion. It isn't withdrawable, so waiting for it to fall below a floor would mean waiting forever. It's swept (see below).

Held earnings do block it, and you can only wait them out. Earnings inside the buyer's 14-day refund window can't be withdrawn, so if that's what's holding you above the floor, the answer is to come back after they're released. Your dashboard shows the release date. See Cash out.

So the clean order is: withdraw what you can, wait for anything held, then finalize.

Step 3: finalize

On confirmation:

• Residual PAC is swept to the platform. Deposited PAC, and any earnings dust too small to pay out through a bank transfer, both go. This is the part to plan around — withdraw before you delete rather than after, because after is not a thing.
• Your wallet is frozen at zero. It can never move PAC again.
• Your profile goes dormant. Your listings stop being reachable and you're signed out.

What is kept, and why

Financial history is retained. Purchases, sales, refunds, commission and withdrawals stay on record.

This is deliberate and it isn't about us. Those records are the other side of someone else's transaction: a buyer's proof of what they paid, a creator's record of what they earned, and the tax records Panoply is required to keep as merchant of record. Deleting your account cannot erase a payment someone else made.

What goes is your presence — profile, listings, and access. What stays is the ledger.

Before you start

• Withdraw first. Anything left is swept, and there is no route to recover it afterwards.
• Deposited PAC is gone either way. It was never withdrawable — see Pay with PAC.
• Agents you custody are your responsibility to wind down first.

If you're deleting because something went wrong rather than because you're leaving, try Get help first. Most things are fixable, and deletion isn't.